Zapier Integration

Overview

Zapier connects AIVO to over 5,000 apps, letting you automate workflows without writing code. When something happens in AIVO (a call completes, an appointment is booked), Zapier can trigger actions in other apps.

For the full step-by-step setup walkthrough, see our Zapier Integration Guide.

How It Works

AIVO sends webhook events to Zapier whenever something happens in your account. Zapier receives the webhook and performs an action in another app.

1. Trigger - An event happens in AIVO, which sends a webhook to Zapier (e.g., new call completed).
2. Action - Zapier performs an action in another app (e.g., creates a CRM contact).

AIVO can send webhooks for these events:

• Call Completed - Fires when a call ends.
• Appointment Booked - Fires when a new appointment is scheduled.
• Contact Created - Fires when a new caller is added to your contacts.
• Message Received - Fires when a voicemail or message is left.

Top 3 Most Popular Recipes

1. New Call to CRM Contact

Trigger: AIVO - Call Completed

Action: HubSpot (or Salesforce) - Create Contact

Automatically creates a contact in your CRM for every new caller. Includes the caller's name, phone number, call summary, and topics discussed.

Why it is useful: No more manually entering caller info. Every lead is captured automatically.

2. Appointment Booked to Email Notification

Trigger: AIVO - Appointment Booked

Action: Gmail - Send Email

Sends you (or your team) a detailed email whenever a new appointment is booked. Includes the customer's name, appointment time, type, and any special requests.

Why it is useful: Stay on top of your schedule even when you are away from the dashboard.

3. Negative Sentiment Alert to Slack

Trigger: AIVO - Call Completed (with filter: sentiment = negative)

Action: Slack - Send Message

Posts an alert in your Slack channel whenever a call has negative sentiment. Includes the transcript link so you can review immediately.

Why it is useful: Catch unhappy customers in real time and follow up before they leave a bad review.

Getting Started

AIVO connects to Zapier through webhooks — there is no native AIVO app in the Zapier directory. Instead, you use Webhooks by Zapier as the trigger.

1. Create a free account at zapier.com.
2. Create a new Zap and choose Webhooks by Zapier as the trigger app.
3. Select Catch Hook as the trigger event.
4. Copy the webhook URL that Zapier provides.
5. In your AIVO dashboard, go to Settings > API Keys > Webhooks and paste the URL for the events you want to send (calls, appointments, contacts, or messages).
6. Test the connection by triggering an event in AIVO.
7. Add your desired action app (HubSpot, Gmail, Slack, etc.) and configure it.

For the full step-by-step walkthrough with screenshots, see our Zapier Integration Guide.