Understanding Your Bill

Plan Details and Included Minutes

AIVO bills by minutes only. There is no per-call charge.

• Inbound and outbound minutes are tracked separately. Each has its own allowance.
• There is no limit on the number of calls, only total minutes used per bucket.
• Your minutes counters reset on your billing date each month.

How Overage Is Calculated

If you exceed your included minutes:

• Lite plan: $0.55 BZD per additional inbound minute, $0.35 BZD outbound.
• Starter plan: $0.50 BZD per additional inbound minute, $0.30 BZD outbound.
• Growth plan: $0.45 BZD per additional inbound minute, $0.25 BZD outbound.
• Professional plan: $0.40 BZD per additional inbound minute, $0.20 BZD outbound.

Overages are calculated per call and deducted from your balance.

Example

You are on the Starter plan. In March, your AI handled 250 calls totaling 1,100 inbound minutes.

• Included: 1,000 inbound minutes
• Overage: 1,100 - 1,000 = 100 minutes x $0.50 = $50.00 BZD

Tip: AIVO sends email alerts when you reach 80% and 100% of your included minutes so you can upgrade before incurring overages.

Reading Your Invoice

Each invoice includes:

1. Invoice number and date - For your records.
2. Billing period - The month the invoice covers.
3. Plan charge - Your monthly subscription fee.
4. Usage summary - Calls and minutes used vs. included.
5. Overage charges - Any usage beyond your plan limits.
6. Add-ons - Support tier, extra numbers, or other add-on charges.
7. Tax - Applicable taxes (if any).
8. Total due - The amount charged to your payment method.

To view invoices: Billing > Invoices. Click any invoice to view or download as PDF.

Payment Methods

AIVO accepts:

• Visa and Mastercard - Credit or debit cards.
• Bank transfer - Available for Enterprise plans. Contact sales for details.

Updating Your Payment Method

1. Go to Billing > Payment Method.
2. Click Update.
3. Enter your new card details.
4. Click Save.

The new card will be used for all future charges. You can change it at any time.

Failed Payments

If a payment fails:

1. You receive an email notification.
2. AIVO retries the payment after 3 days.
3. If it fails again, you have 7 days to update your payment method.
4. After 10 days without successful payment, your account is suspended (calls stop routing). Update your payment method to reactivate.

Annual vs Monthly Billing

Monthly Billing (Default)

• Pay month-to-month.
• Cancel any time.
• Higher per-month cost.

Annual Billing

• Pay for 12 months upfront at the price of 11 (1 month free).
• Refunds are prorated if you cancel mid-year.

To switch to annual billing: Billing > Change Plan > Select Annual.