Acceptable Use Policy

This Acceptable Use Policy ("AUP") governs the use of AIVO Connect and AIVO AI (the "Service") provided by AIVO Technologies. This AUP is incorporated by reference into our Terms of Service.

AIVO Connect provides AI-powered voice and messaging services that connect to the public telephone network. Because our platform handles real phone calls and messages to real people, we take responsible use seriously. This policy exists to protect our users, their customers, our infrastructure, and the wider telecommunications ecosystem.

All users must comply with this AUP. Violation may result in immediate suspension or termination of your account without prior notice.

You may not use AIVO Connect to:

2.1 Robocalling & Unsolicited Calls

• Make unsolicited automated or pre-recorded calls (robocalls) to numbers that have not explicitly opted in
• Conduct telemarketing campaigns without proper consent and compliance with applicable do-not-call regulations
• Use auto-dialer functionality to place bulk calls to numbers without prior consent
• Circumvent call-blocking, call-labeling, or spam-detection systems

2.2 Fraud & Deception

• Engage in caller ID spoofing with intent to defraud, cause harm, or wrongfully obtain anything of value
• Impersonate government agencies, law enforcement, financial institutions, or other entities
• Conduct phishing, vishing (voice phishing), or social engineering attacks
• Use AIVO AI to deceive callers about the nature of the entity they are speaking with in a harmful manner
• Engage in toll fraud, traffic pumping, or artificial traffic generation

2.3 Harassment & Abuse

• Harass, threaten, stalk, or intimidate any person via voice calls or messages
• Make repeated unwanted calls to the same number after being asked to stop
• Use the Service to bully, discriminate, or promote hatred against any individual or group
• Send threatening, abusive, or obscene messages

2.4 Illegal Activity

• Any activity that violates local, national, or international laws, including Belizean law
• Distribution of child sexual abuse material (CSAM)
• Drug trafficking or illegal weapons sales
• Money laundering or terrorist financing
• Violation of export controls or economic sanctions

As a platform that connects to the public telephone network, you must comply with telecommunications regulations in every jurisdiction where your calls and messages are sent or received. This includes but is not limited to:

• Belize: Telecommunications Act and PUC regulations
• United States: TCPA (Telephone Consumer Protection Act), TSR (Telemarketing Sales Rule), TRACED Act, FCC regulations, and state-level telecom laws
• Canada:CRTC regulations and CASL (Canada's Anti-Spam Legislation)
• European Union: ePrivacy Directive, GDPR calling and consent requirements
• Other jurisdictions: All applicable local, national, and regional telecommunications regulations

You are responsible for understanding and complying with the telecommunications laws that apply to your specific use case. AIVO Technologies does not provide legal advice.

When using AIVO AI to handle calls on your behalf, you must:

• Configure appropriate disclosure that callers are speaking with an AI system, where required by applicable law
• Not train your AI agent to provide medical, legal, financial, or other regulated professional advice unless you are licensed to do so
• Not configure your AI agent to make false claims or misrepresentations about your business, products, or services
• Provide a way for callers to reach a human operator when requested
• Not use AI-generated voices to impersonate specific real individuals without their explicit consent
• Ensure that your AI agent's knowledge base contains accurate and up-to-date information

You may not use the Service to create, store, or transmit:

• Content that is illegal, harmful, threatening, abusive, harassing, defamatory, or obscene
• Content that infringes on intellectual property rights of others
• Malware, viruses, or other malicious code through the API or webhooks
• Content designed to exploit, harm, or endanger minors
• Personally identifiable information (PII) obtained without proper consent

When using the AIVO Connect API, you must:

• Respect rate limits (currently 100 requests/minute for standard operations, 20 requests/minute for bulk operations)
• Not attempt to circumvent rate limiting, authentication, or authorization controls
• Not reverse-engineer, decompile, or disassemble the Service or its API
• Not use automated scripts to scrape or extract data beyond your own account data
• Keep your API keys confidential and rotate them if compromised
• Not share API keys across organizations or use them in publicly accessible client-side code
• Not intentionally overload the Service or conduct denial-of-service attacks

When using AIVO Connect's messaging features:

• Only send messages to recipients who have explicitly opted in
• Honor opt-out requests immediately (STOP, UNSUBSCRIBE, etc.)
• Include clear business identification in all messages
• Do not send messages outside of reasonable hours (respect local time zones)
• Comply with 10DLC, A2P messaging, and carrier guidelines where applicable
• Do not send SHAFT content (Sex, Hate, Alcohol, Firearms, Tobacco) via messaging without explicit carrier approval

AIVO Technologies reserves the right to monitor use of the Service to:

• Ensure compliance with this AUP, our Terms of Service, and applicable law
• Protect the integrity of our platform and telephony infrastructure
• Investigate reports of abuse, fraud, or other violations
• Respond to lawful requests from law enforcement or regulatory authorities

Monitoring may include automated analysis of calling patterns, message content, and API usage. We do not review the contents of your calls or messages except when investigating a specific report or as required by law.

If you become aware of a violation of this AUP — whether by another user, a third party, or even inadvertently by yourself — please report it immediately:

• Email: hello@aivo.bz
• Subject line: "AUP Violation Report"

Include as much detail as possible: account information, dates, phone numbers involved, and a description of the violation. We will investigate all reports promptly and take appropriate action.

Violations of this AUP may result in one or more of the following, at AIVO Technologies' sole discretion:

• Warning: Written notice of the violation with a requirement to cease the activity
• Throttling: Temporary reduction of service capacity (call limits, API rate limits)
• Suspension: Temporary suspension of your account pending investigation
• Termination: Permanent termination of your account and deletion of associated data
• Legal action: Referral to law enforcement or initiation of civil proceedings

Severe violations (fraud, harassment, illegal activity) may result in immediate termination without prior warning.

We may update this AUP from time to time to reflect changes in law, industry best practices, or our services. We will notify users of material changes via email or dashboard notification at least 14 days before they take effect. Continued use of the Service after changes constitutes acceptance.

For questions about this Acceptable Use Policy, contact us at:

hello@aivo.bz

AIVO Technologies
Belize City, Belize